Hotkey does not work to show dashboard
Dear Routine support team,
Love your app!
Today I noticed a bug where my contextual capture wasn’t popping up when pressing ctrl + space. When I tried to reassign the shortcut, it would not take ctrl + another key as input (except if I did ctrl + alt + another key).
Further at some point I just assigned the space key as my shortcut to test, it worked, but then tried to change it. However, the contextual capture would open upon pressing the space key, regardless of whether another key or no key was assigned to contextual capture. Closing Routine and restarting it did not fix this bug. Rebooting my computer did fix it.
Also, when looking for help on your website, I noticed contextual capture not longer appears in the free tier. If my understanding is correct, why do I still have access to contextual capture?
Thank you!
Charles
- Platforms
- Windows
Comments3
Julien Quintard
Dec 2, 2025
Hi. There might be a slight misunderstanding on the terms. Opening the overlay through the hotkey (e.g CTRL+SPACE by default) is called the Dashboard (
https://routine.co/features/dashboard). This is included in the Free tier.
The contextual capture (https://routine.co/features/contextual-capture) is a macOS-specific and premium feature that allows enriching the captured information (if possible) with, for example, the URL, favicon and title of the website.
So if you are talking about contextual capture, it has always been a premium feature.
Charles Uhlmann
Dec 3, 2025
Hi Julien,
Thanks for clarifying the terms.
Indeed I am talking about the dashboard, and therefore the bug mentioned is about the dashboard.
Thanks for looking into it if you have time.
Julien Quintard
Dec 3, 2025
Ok thanks. So rebooting your computer did fix the issue you said? So you do not currently have the problem right? Obviously, it might come back so we’ll look into it. Thanks