Check your Settings / Calendars and see the default calendar. Is it visible/enabled? @Benjamin Nguyen-Van-Yen could you check if his default calendar is disabled server side?
As a test @Jack Targgart , could you do a test with the Web app (https://app.routine.co), and, if it fails, also report a bug as you did
Final test, can you drag to create an event and immediately type a character. My hypothesis is that if the title is not empty, you should get a modal asking you if you want to discard the changes.
Also, the reason I ask you to test with the Web app is because we cannot get the logs from your app. I don’t know why but every time you submit a report the logs are not attached. My guess is that you run Routine in an environment that is protected (read only) or you have an antivirus that prevents Routine from generating log files.
If that sounds plausible to you, please run Routine desktop from a more permissive environment so we can get the logs.
Jack Targgart
•
Sep 1
Everything looks normal in calendar settings.
Just submitted new bug report from web browser.
Doesn’t seem to work, although it opens and disappears so fast, I may just be unable to time it perfectly
I believe you may be correct on the environment. I am attempting this from my work computer. We have increased security standards due to a hack a couple of years ago. Will attempt from my personal computer this evening.
Julien Quintard
Team•
Sep 1
Thanks a lot Jack. Really appreciate your patience and help. I will add debug logs so that we can find the issue together.
Jack Targgart
•
Sep 1
No problem. It’s a great product so happy to help.
Comments4
Julien Quintard
Aug 31
Thanks. Can you:
Check your Settings / Calendars and see the default calendar. Is it visible/enabled? @Benjamin Nguyen-Van-Yen could you check if his default calendar is
disabledserver side?As a test @Jack Targgart , could you do a test with the Web app (https://app.routine.co), and, if it fails, also report a bug as you did
Final test, can you drag to create an event and immediately type a character. My hypothesis is that if the title is not empty, you should get a modal asking you if you want to discard the changes.
Also, the reason I ask you to test with the Web app is because we cannot get the logs from your app. I don’t know why but every time you submit a report the logs are not attached. My guess is that you run Routine in an environment that is protected (read only) or you have an antivirus that prevents Routine from generating log files.
If that sounds plausible to you, please run Routine desktop from a more permissive environment so we can get the logs.
Jack Targgart
Sep 1
Everything looks normal in calendar settings.
Just submitted new bug report from web browser.
Doesn’t seem to work, although it opens and disappears so fast, I may just be unable to time it perfectly
I believe you may be correct on the environment. I am attempting this from my work computer. We have increased security standards due to a hack a couple of years ago. Will attempt from my personal computer this evening.
Julien Quintard
Sep 1
Thanks a lot Jack. Really appreciate your patience and help. I will add debug logs so that we can find the issue together.
Jack Targgart
Sep 1
No problem. It’s a great product so happy to help.